Business Process Management
If you could reduce human error and focus instead on what's required in each role, you'd cut out many of the potential problems within the business whilst also increasing efficiency and reducing costs.
Sounds ideal? That's Business Process Management (BPM). BPM helps you optimise the performance of your business by automating, monitoring and improving your processes to improve their efficiency, cut down on costs and provide better business controls.
It's a way of working with people on the business side to identify processes in need of improvement, making your workflows more efficient, more flexible and giving greater accountability.
BPM: improving your workflow
At SoftDesign Services, our business analysts have broad experience of a variety of organisations, their processes and how BPM can drive up profits by improving effeciency. They work with you to define, document and improve your processes and workflows by automating them utilising the tools available within BPM applications. Once your needs and business focus has been established the best placed BPM methodlolgy can then be recommend and our team at SoftDesign can help as required from project conception, through the implementation and finally to sign off.
With the right advice and software in place, you'll be able to document, automate and track workflow tasks. Just some of the benefits inlcude better process efficiency leading to improved customer satisfaction, lower costs & enhanced profits, and a more agile business.
Document Management
Why does your organisation need automated document management? You need document management because storage space is at a premium. Because you're wasting time looking for information. Because you're worried about documents being mislaid or misfiled. Or because you want improved response times to customers and suppliers.
There are many reasons organisations turn to automated document management. Usually, they're drowning in paper, they have trouble accessing files from off site, or their audit trails and filing could be better.
Proven, affordable document management
At SoftDesign Services, we can help you achieve that dream of the near-paperless office with solutions that include:
- Document scanning and management
- Electronic filing
- Email archiving
All our document management products are straightforward to implement and use. They're proven and highly affordable. And they're being used today, by everything from small to medium-sized companies to large law firms and major clearing banks.
Heading our suite of document management products is windream®, for which we've been appointed the sole UK and Ireland distributor. It's a unique, world-class Windows-integrated document management, archiving and workflow software solution from Germany.
On top of windream, we also supply egami, a simple and affordable answer to reducing paper and delivering readily-available desktop access to documents and business information. With a 20-year pedigree, egami today is the document scanning, filing and work management system of choice for all types and sizes of organisation.
Reducing the need for paper
windream and egami document management systems are at the heart of SoftDesign Services' Office suite of document and process management products.
Customers benefit with:
- A reduced emphasis on paper records as the primary means of storing and accessing information
- Documents and business records in a unified and secure environment
- Faster and better-quality communications
- Streamlined performance of document-intensive business processes
All our document management solutions come with a comprehensive product support and maintenance service. You'll get a helpdesk and field-based technicians who work nationwide, covering all system components, software and hardware. It's a service that extends to users as far afield as the US and the Middle East.
Customer Relationship Management
Customer Relationship Management is a process that enables you to find out more about your customers' needs and behaviours so you can build stronger relationships. CRM has a technological side, but its main purpose is to gather together useful information about customers, marketing, sales, responsiveness and the market you operate in.
To help you do this, SoftDesign supplies software and training that gives you a wide range of benefits. Microsoft® Dynamics is scalable, it uses point-and-click configurability, and it works easily with existing applications and databases. Working with SoftDesign, you can get the best out of Microsoft Dynamics CRM software.
What's good about Microsoft Dynamics?
Microsoft Dynamics CRM software offers a user-friendly experience through advanced personalisation, browser and mobile interfaces, and easy access to information. There are guided process dialogues, tools for performance and goal management, and real-time dashboards that provide the up-to-date information that gets the most from your sales, service and marketing professionals. It's also easy to customise Microsoft Dynamics CRM software for your own particular business needs.
But the best thing about Microsoft Dynamics is how simple it is to learn and use. Microsoft Dynamics' CRM solutions work hand in hand with your existing technology. They also scale with your business, so you get value in the long term. You'll also find it easier to adapt to change and make informed decisions, because Microsoft Dynamics works the way your organisation works.
You'll become more productive, and will be able to respond more quickly to change.
Three CRM elements
There are three Customer Relationship Management elements to Microsoft Dynamics:
Sales
Optimise your sales efforts and enjoy an intuitive interface. Spend more time with customers, shorten the sales cycle, improve your conversion rate and get real insight into customers' needs.
Customer Services
Using familiar functionality and a usable interface, your customer service professionals will get an intelligent solution that gives you actionable insights. Your business will become more connected, collaborative and integrated.
Marketing
Flexible, easy to use and engineered to fit your business. Maximise your marketing opportunities and wring every last drop from your customer base. Market more effectively, improve productivity and get actionable marketing insight.