MS SharePoint® 2010
At SoftDesign, we supply Microsoft® SharePoint® 2010 software and training. How can SharePoint benefit your business? With Microsoft SharePoint 2010, it's easier for people to work together. Using SharePoint 2010, employees can set up websites to share information with others, manage documents and publish reports that help everyone make better decisions.
Why is SharePoint so good?
Websites
With SharePoint 2010, you get a single location for all your business websites. Share documents, manage projects and give customers published content.
Communities
SharePoint 2010 offers excellent tools for collaboration that are run from just one platform. Let people swap ideas easily and work together how they wish.
Composites
With SharePoint 2010, you get composites that provide tools to build your own no-code business solutions that respond quickly to business needs.
Content
Content management just got easy. With SharePoint 2010, working behind the scenes, you can create compliance measures, with features like document types and automatic content sorting, which can be used from the familiar Microsoft Office dashboard.
Insights
With SharePoint 2010 Insights, everyone can get hold of information in databases, reports, and business applications. Better informed people make for better business decisions.
Search
With SharePoint 2010 Search, you get right to the heart of the problem. The genius of Search lies in relevance, refinement, and social cues. Search makes it simple for people to find the information and contacts they need.
Who is SharePoint for?
Microsoft SharePoint 2010 is great for IT professionals - you can reduce training and maintenance costs and save time, leaving you able to focus on higher priorities.
For Developers, SharePoint 2010 can help you build custom applications that allow you to respond quickly to business needs.
For end users, SharePoint 2010 improves the sharing of ideas and expertise, so that everyone makes better decisions.
MS Dynamics CRM 2011
With Customer Relationship Management (CRM), you can discover valuable client information that helps you build lasting customer relationships. Microsoft has made it easier to achieve this, by automating the process with specialist software.
Microsoft® Dynamics CRM 2011 makes it easy to put together useful information about customers, marketing, sales, responsiveness and your market trends. SoftDesign can supply Microsoft Dynamics software and training, making your organisation more agile and responsive to customers.
Tell me more about Microsoft Dynamics
The brilliance of Microsoft Dynamics Customer Relationship Management software lies in its user-friendly approach. You'll get a highly personalised set-up, browser and mobile interfaces, plus easily accessed information. In a highly customisable application, you'll also find guided process dialogues, tools for performance and goal management, and real-time dashboards providing information that gets the most from your sales, service and marketing.
What you'll love most about Microsoft Dynamics 2011 is its simplicity. At SoftDesign, we'll train you on the package and show you how it works hand in hand with your existing technology and scales with your business, so that it offers long-term value. With MS Dynamics, you can more easily adapt to change, too, because it works the way your organisation works.
The upshot will be greater productivity, and a rapid response to change.
Three CRM elements
Microsoft Dynamics 2011 has three Customer Relationship Management elements:
Sales
Using the intuitive interface, you can optimise your sales efforts. Enjoy more time spent with customers, cut the sales cycle right down, improve conversions and fully understand customers' needs.
Customer Services
Your customer service professionals get an intelligent solution that uses familiar functionality and a usable interface. With actionable insights, your business will become more connected, collaborative and integrated.
Marketing
With Microsoft Dynamics, you get to maximise your marketing opportunities and get the most out of your customer base in new ways. With more-effective marketing, better productivity and actionable marketing insight, Dynamics will bring a new dimension to your marketing.
windream® 5.0
Enterprise Content Management (ECM) comprises the methods and tools that capture, manage and deliver content that relates to business processes. With ECM tools and strategies, your company's unstructured information can be managed.
windream® 5.0 is a world-class enterprise content management system that everyone can use - and SoftDesign has been appointed as the sole supplier for the UK and Ireland.
The unique attraction of windream is that it's the only ECM system that's completely integrated into the operating system. It's completely intuitive to use and needs no graphical user interface.
Easy handling and complete integration
The great thing about windream 5.0 is that it's so easy to use. In fact, if you can use Microsoft Windows Explorer, you can use windream 5.0.
The software uses a patented Virtual File System (VFS). It looks like all your other drives and you can save files there in the regular way. You can also copy or move files in and out of the drive. Unlike with other document management systems, you've no need for a separate graphical user interface, and you find files just by clicking 'Start, Search and windream'. Or just browse Windows Explorer.
Because of the way it's designed, windream has a low cost of ownership. This means it's great for organisations of all shapes and sizes. It's simple to use, but also packed with features, scaleable and modular. It includes imaging, archiving and SAP integration. You can even use windream remotely, with all the same features as through your browser.
windream 5.0 comes in three product variants:
- The Standard Business Edition (SBE) - great for SMEs. The SBE includes document capture and indexing, several retrieval options, presentation of search results in lists, and viewing and editing of document properties.
- The Standard Business Extension (SBX) - for the same target groups, with extra functions, including check-in and check-out or lifecycle management with archiving options.
- The Business Edition (BE) - great for enterprises. Includes unlimited users and groups, extended rights, individual context menus, subscriptions and distribution of index fields on several tab pages.
Other great features
windream is excellent for users who don't need complex ECM functions but who do want to archive data in a compliant and cost-effective way.
Automated email archiving
With windream Exchange, you get a powerful software solution allowing you to archive e-mails automatically.
Business Process Management
With windream BPM, efficient BPM is easy, with the software communicating directly and seamlessly with the ECM system.
ECM over Internet
With the windream web portal, authorised users get access to information saved in the windream system.
e-MARC™
Email's great, isn't it? Instant communication with anyone, anywhere - and now accessible on so many different devices. But with the growing need to keep emails for compliance and legal purposes, their ever-swelling numbers can put a strain on your mail server storage.
What is needed is a system that will store, manage and allow access to emails over their entire lifecycle. The trouble is that leaving large volumes of messages in the mail server system can be expensive. More importantly individuals retaining their own messages is too risky - important emails that might be needed for audit or legal reasons may be stored in a local .PST file making emails not readliy available and worse still not backed up and easliy deleted.
Welcome to e-MARC
So, you need to capture copies of messages on the mail server, yet still allow them to be delivered unimpeded.
That is exactly what e-MARC™ is delivering to customers worlwide, both here in the UK and to sites as far away as Australia.
e-MARC, developed by the experts at SoftDesign, first filters out any non-essential messages, such as newsfeeds, then copies the emails into a storage repository where they're managed through their lifecycle.
Among a host of great features is the ability to offer selected access to permitted users and the ability to alert administrators to delete messages at the appropriate time.
With this separate, secure storage location for emails, administrators can manage the prime server storage more effectively. They can clear the mail server and be sure that copies are always available, with users having access in a similar way as before.
You get managed email, helping your organisation comply with legislation and industry guidelines on document retention. You can even use e-MARC as an archive for other types of file.
Access and Retrieval
With e-MARC, access and retrieval is easy. Through stubs, you simply access archived emails and attachments directly from your email client as if they were still stored on the mail server. You can even access them remotely, using Outlook Web Access.
They're indexed using the key fields (Sender, Recipient, Subject and Date) as well as by textual content. This means you can search for emails just by some of the words or phrases within them. You get access to this email archive through the usual mail client, by web browser or through advanced searching tools from the repository's own search engine.
windream® BPM
Business Process Management software does not only support companies in managing their business processes efficiently but also increases their competitiveness, helps reduce costs, provides greater transparency and leads to better profit margins. windream® BPM can offer your business all of these advantages and more with a comprehensive and easily adopted application.
Processes are defined within the windream BPM designer to meet the individual needs of your company. With a simple and flexible graphical interface, the designer allows system administers the ability to create, edit and control business processes using tools for the:
- Specification of the process variables
- Forms creation and assignment
- Definition of timeline & process priority rules
- Scripting configuration for seamless interaction between the BPM process and line of business applications for data exchange
The windream BPM Client lists the jobs to be done in the priority accorded to them in the design process. Jobs may be listed for an individual user or be available to a BPM group until a user accepts, processes and then commits the job to the next step. Process steps can be configured as either serial or parallel with processes containing a combination of both and each step can be either automated or manual. Users can be notified that a process is awaiting action by various ways which include logging into the BPM client or via email.
windream BPM provides users and management with an efficient tool for retracing processes by recording them in a detailed audit history and process reports are fully configurable as required.
windream BPM is also available as a web based application and allows BPM-users the ability to initiate and control business processes remotely freeing them from the constraints of a network-dependent client/server configuration.